Design Systems

Design Systems

Rebuilding Armenia’s Public Services with a National Design System

Rebuilding Armenia’s Public Services with a National Design System

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Armenia’s e-Gov program unifies key services, connecting citizens businesses and agencies with tools for daily public needs.

Armenia’s e-Gov program unifies key services, connecting citizens businesses and agencies with tools for daily public needs.

Client

Government of Armenia

Deliverables

UX Research

UX Design

UI Design

Design Tokens

Design System

Front-End Development

The Challenge

Armenian Government needed a new design system and front-end framework to unify services and support consistent citizen interfaces across all agencies.

Client

Government of Armenia

Deliverables

UX Research

UX Design

UI Design

Design Tokens

Design System

Front-End Development

The Challenge

Armenian Government needed a new design system and front-end framework to unify services and support consistent citizen interfaces across all agencies.

The System
We Designed

The System
We Designed

The System
We Designed

We created a shared design system and reusable front-end modules that serve all e-Gov portals. Each service now runs on a unified structure, enabling fast launches and a coherent digital experience for every citizen.

Built for scaling fast and safe We designed a modular e-Gov system that unifies dozens of services into one framework. Every portal now follows consistent rules, giving citizens a clear experience and agencies reusable tools. Applications connect through APIs, while dashboards allow staff to track and support each request.

Access shaped by agency roles

Citizens interact through simple unified forms.

Citizens interact through simple unified forms.

Agency staff configure services and monitor activity.

Agency staff configure services and monitor activity.

Administrators manage identities, permissions, and system updates.

Administrators manage identities, permissions, and system updates.

Every part of the citizen journey was rebuilt for clarity, inclusivity, and scale.

Every part of the citizen journey was rebuilt for clarity, inclusivity, and scale.

Service Flow and
Core Modules

Service Flow and
Core Modules

Service Flow and
Core Modules

The design system defines clear reusable patterns that shape every public service across e-Gov portals.

  1. Service Intake

    Unified layouts for data entry, validation, and multi-step flows used across all service categories.

    01

  2. Service Intake

    Unified layouts for data entry, validation, and multi-step flows used across all service categories.

    01

  3. Identity and Access

    A single interface for National ID, mobile ID, xID, and email codes, built with the same visual rules.

    02

  4. Identity and Access

    A single interface for National ID, mobile ID, xID, and email codes, built with the same visual rules.

    02

  5. Scheduling and Appointments

    Reusable components for calendars, slot selection, confirmations, and reminders.

    03

  6. Scheduling and Appointments

    Reusable components for calendars, slot selection, confirmations, and reminders.

    03

  7. Payments

    Standardized screens for payment input, errors, and confirmations that fit any gateway.

    04

  8. Payments

    Standardized screens for payment input, errors, and confirmations that fit any gateway.

    04

  9. Document Handling

    Consistent patterns for uploading, previewing, and signing documents with eSign.

    05

  10. Document Handling

    Consistent patterns for uploading, previewing, and signing documents with eSign.

    05

  11. Administration

    Scalable UI for managing service settings, form fields, and public content across agencies.

    06

  12. Administration

    Scalable UI for managing service settings, form fields, and public content across agencies.

    06

How the
System Works

How the
System Works

How the
System Works

A unified interface that supports real public services. Each flow is designed for clarity, speed, and accessibility.

Service Navigation

01

Citizens browse services through clean category pages such as consular, justice, health, tourism, migration, and nature. Each card shows key details for quick decision making.

Service Navigation

01

Citizens browse services through clean category pages such as consular, justice, health, tourism, migration, and nature. Each card shows key details for quick decision making.

Identity and Secure Access

01

All services use a unified authentication flow with National ID, mobile ID, xID, or email verification. The same patterns guide users through login and, when required, the eSign confirmation step with mobile ID or QR.

Identity and Secure Access

01

All services use a unified authentication flow with National ID, mobile ID, xID, or email verification. The same patterns guide users through login and, when required, the eSign confirmation step with mobile ID or QR.

Steps and Forms

01

Citizens follow a clear sequence: personal data, choices, uploads, previews, confirmations. All portals reuse the same structure.

Steps and Forms

01

Citizens follow a clear sequence: personal data, choices, uploads, previews, confirmations. All portals reuse the same structure.

Design Language and Token System

01

The platform runs on a shared design language supported by tokens for color, spacing, typography, and motion. This makes every portal consistent and allows teams to scale new screens quickly with the same components.

Design Language and Token System

01

The platform runs on a shared design language supported by tokens for color, spacing, typography, and motion. This makes every portal consistent and allows teams to scale new screens quickly with the same components.

Designing for
Scale and Simplicity

Designing for
Scale and Simplicity

Designing for
Scale and Simplicity

The platform was designed as a living system. New services, agencies, and authentication methods can be added without disrupting current workflows. Dashboards give managers real-time oversight of usage and performance.

Flexibility was critical. The system had to adapt to future services while staying simple for citizens and administrators.

Results
After Launch

Results
After Launch

Results
After Launch

The new design system unified fragmented services and provided a consistent, citizen-first experience across Armenia’s e-Gov.

2x

Faster rollout of service screens using reusable components

45%

Less UI clarification during development

80%

Shared UI coverage across portals through a component library

Let’s talk about your

digital challenges.

Good work happens when the right teams meet. We’re ready when you are.

Book a call

Let’s talk about your

digital challenges.

Good work happens when the right teams meet. We’re ready when you are.

Book a call

Let’s talk about your

digital challenges.

Good work happens when the right teams meet. We’re ready when you are.

Book a call

Let’s talk about your

digital challenges.

Good work happens when the right teams meet. We’re ready when you are.

Book a call

Let’s talk about your

digital challenges.

Good work happens when the right teams meet. We’re ready when you are.

Book a call

Other Cases

Other Cases

Other Cases

All cases

All cases